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General terms and conditions of business

  • scope
    These general terms and conditions apply to all deliveries from Skateacademy Hamburg / individual company Timo Ventroni (hereinafter referred to as Skateacademy Hamburg) to consumers.
    A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

  • contractor
    The purchase contract is concluded with Skateacademy Hamburg owner: Timo Ventroni, Barmbeker Straße 81, 22303 Hamburg.

  • conclusion of contract

    • The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to place an order.

    • By clicking the Buy/Order for a fee button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order with an order confirmation by e-mail immediately after receiving your order or by making a payment during the ordering process.

  • right of withdrawal

    • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.

    • If you, as a consumer, make use of your right of withdrawal according to section 4.1, you have to bear the entire costs of the return.

    • For the rest, the regulations that are reproduced in detail in the following apply to the right of withdrawal

      Cancellation policy¹

      right of withdrawal

      You have the right to withdraw from this contract within fourteen days without giving any reason.

      The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

      In order to exercise your right of withdrawal, you must give Skateacademy Hamburg Barmbeker Straße 81, 22303 Hamburg, email:, telephone: 0176 21576675, by means of a clear statement (e.g. a letter sent by post, or email including revocation and signature) about your decision to revoke this contract. If you make use of this option, we will send you a confirmation including notification of costs   about the receipt of such a revocation within 3-5 working days.

      To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

      Consequences of revocation

      If you revoke this contract, we will reimburse you for all payments that we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. In the case of goods that have already been dispatched, we reserve the right to repay the payments fourteen days from the day the goods are received at the above-mentioned business address. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse the repayment until we have received the goods back.
      You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

      You bear the direct costs of returning the goods.

      You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

      - End of revocation -

      (¹ This cancellation policy does not apply to the separate delivery of goods.)

  • prices and shipping costs

    • The prices stated on the product pages include statutory VAT and other price components.

    • In addition to the stated prices, we charge a flat rate of EUR 4.99 per order for delivery within Germany. The shipping costs will be clearly communicated to you again on the product pages, in the shopping cart system and on the order page.

  • Delivery

    • Delivery only in Germany.

    • The delivery time is up to 5 days. Any deviating delivery times are indicated on the respective product page.

  • payment

    • Payment can be made either by credit card, paypal, Sofortüberweisung, Applepay, Googlepay or prepayment.

    • If you choose the payment method in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

    • The payment target is 5 working days, but no later than one day before the course begins. 

    • If payment is not received on time, we reserve the right to cancel the course.

  • retention of title

    • The goods remain our property until full payment has been made.

  • course cancellations

    • Courses can be canceled or postponed by the Skateacademy Hamburg at any time. This will be communicated in writing. An alternative date is always offered. 

    • Course cancellations by the customer are generally non-refundable

    • If the course is canceled in good time (14 days before the start of the course), we will refrain from non-refund. 

  • dispute resolution

    • The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. More information is available at the following link: We are willing to participate in a dispute settlement procedure before a consumer arbitration board to settle disputes with consumers. The responsible consumer arbitration board is: Universal Arbitration Board of the Federal Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, To settle the disputes mentioned, we will participate in a dispute settlement procedure before this body.


Additional terms and conditions for holiday camps

Conclusion of the travel contract

With your travel registration you offer us the conclusion of a binding travel contract. The registration is made in writing, acknowledging the travel conditions printed here in the excerpt. In the case of minors, the registration must be signed by a legal representative. Special requests, registrations under one condition and verbal ancillary agreements are only valid if they are confirmed in writing by the organizer. The registrant is also responsible for the contractual obligation for all participants listed and registered under his name. The contract is concluded with the acceptance by the tour operator, which does not require a specific form. A claim cannot be derived from an oral advance confirmation.


terms of payment
A deposit of 20% of the travel price, in detail according to the invoice, is due with the registration, unless otherwise noted in the travel description. Any payments are only to be made when the participant has been given a binding invoice and confirmation. The deposit will be added to the travel price. The remaining payment is to be made without being asked, no later than 4 weeks before the start of the trip.


3 achievements

The scope of the contractual services results from the service description of the tour operator as well as from the information in the travel confirmation referring to this. Subsidiary agreements that change the scope of the contractual services require express confirmation.


4 Service and Price Changes
Changes or deviations of individual travel services from an agreed content of the travel contract, which become necessary after the conclusion of the contract and which were not brought about by the tour operator in bad faith, are only permitted if the changes do not affect the overall layout of the booked trip. Any warranty claims remain unaffected if the changed services are defective.


5 Withdrawal of Participant

The participant can withdraw from the trip at any time. The withdrawal can only be made in writing. The receipt of the declaration of cancellation by the tour operator is decisive. If the customer withdraws from the travel contract, the tour operator can demand compensation for the travel arrangements made and his expenses. The calculation of the following flat rates takes into account the expenses usually saved and the usual other use of the travel services. If the participant does not start the trip without a prior written declaration of withdrawal, this is deemed to be a withdrawal from the contract declared on the day of departure.

The following cancellation fees are due (as a percentage of the travel price):
up to 30 days before departure 20%
up to 15 days before departure 40%
up to 8 days before departure 60%
up to 1 day before departure 80%
on the day of departure 90%

The customer is able to prove that the organizer suffered less than the flat-rate damage or no damage at all; the organizer reserves the right to claim higher damage than the flat-rate damage. We recommend taking out cancellation insurance.


6 substitute holiday camp
If the participant provides a substitute, a fee of EUR 25 will be charged. However, only someone who meets the special requirements of the trip and who does not conflict with domestic and foreign laws regarding participation in the respective trip can be considered a substitute.


7 Withdrawal and termination by the tour operator
If an advertised or officially specified minimum number of participants is not reached, we are entitled to cancel the trip up to 14 days before the start of the trip. You will receive the travel price paid back immediately.


8 Limitation of Liability
The liability of the tour operator for contractual claims for damages, which are not bodily harm, is limited to three times the travel price, insofar as damage to the traveler is not caused intentionally or through gross negligence or insofar as the tour operator is responsible for damage incurred by the traveler solely due to the fault of a service provider . The aforementioned limitations of liability do not apply to the tour operator's liability for bodily injury or damage to health or loss of life of the traveler. The tour operator is not liable for disruptions in performance in connection with services that are only mediated as external services (e.g. sporting events, theater visits, exhibitions, etc.) and which are expressly marked as external services in the travel description. A claim for damages against the tour operator is limited or excluded insofar as due to international conventions or legal regulations based on such, which are to be applied by a service provider, a claim for damages against the service provider can only be asserted under certain conditions or restrictions or is excluded under certain conditions.


9 Limitation of Liability
According to the Travel Contract Act, contractual liability is limited to three times the travel price.


10 Duty to Cooperate
In the event of disruptions to performance, the participant is obliged to do everything that is reasonable to contribute to remedying the disruption and to keep the damage to a minimum; in particular, he must notify the tour operator of any complaints immediately. A breach of this obligation means that claims are void. The reduction does not occur if the traveler culpably fails to report the defect.


The organizer is not liable for printing errors.

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